What are the rules of telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

• DO – Smile when you talk to people.
• DON’T – Be distracted.
• DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
• DON’T – Shout or whisper.
• DO – Speak clearly.
• DON’T – Leave the caller on hold for too long.
• DO – Make the caller feel welcome.

What time is acceptable to call on the telephone?

Don’t call before 9 AM or after 9 PM. The unwritten rule was: don’t call before 9 AM or after 9 PM to avoid waking anyone sleeping. People should apply the same rule today. It is simply rude to call someone too early or too late, no matter how early the receiver wakes up or how late they sleep.

What is the first thing you say when you make a phone call?

In personal calls, it’s sufficient to begin with a “Hello?” and let the caller introduce themselves first. However, you want to allow the caller to know if they’ve hit a wrong number, as well as whom they are speaking with. Practice answer the phone with, “Hi, this is [Your first name] from [Your company].

What do you say when making a phone call?

Offer a greeting and introduce yourself.

1. When it comes to greetings, you can also use one that’s specific to the time of day, such as “Good morning, “Good afternoon, or “Good evening.”
2. If you’re making a business call, you should also offer the name of the company that you work for.

Is telephone etiquette a skill?

What is phone etiquette? Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What is the latest time to call someone?

Generally, work-related phone calls should be accepted up to an hour after you’ve left the office, but no longer. The only exception is when you have a presentation or other important event in the morning, and a colleague may be calling with need-to-know information.

Why is call etiquette important?

Having good phone etiquette plays a large part in maintaining a strong connection with your customers and ensuring an air of professionalism. Good phone etiquette can separate you from the rest of the market and encourage customers to call back once more.

What is the best time to call someone?

Best times to call

• Do it first thing in the morning or right after lunch.
• Avoid these bad timings during the day.
• Get to know the person you are cold-calling beforehand.
• Remember, send a follow-up email after hanging up.
• Use a great phone service to make your calls.