What do I need to return to TELUS?
Return Your TELUS Equipment in 3 Easy Steps
- Pack it with an appropriately sized box.
- Include the first page of your most recent bill. Or a piece of paper with the following information: First & last name of the account holder. Account number and service address. Phone number associated with the account.
How do I get my money back from TELUS?
Call us at 1-866-558-2273 to initiate your return. Please email us at [email protected] to initiate your return.
How much does it cost to cancel TELUS contract?
If you cancel your service term you will be subject to a cancellation fee. The fee is $20 per month for each remaining month on your service term with a maximum of $400 and a minimum of $100.
How do I contact TELUS?
Get support by contacting one of our phone numbers below.
| TELUS service | Phone number |
|---|---|
| TELUS Mobility | 1-866-558-2273 or *611 on your TELUS mobile phone |
| TELUS Home Services in AB & BC | 1-888-811-2323 |
| TELUS SmartHome Security | 1-855-255-8828 |
| TELUS Home Services (Chinese support) | 1-800-883-6888 |
Do I have to return TELUS modem?
You don’t need to return devices you purchased outright. Important: Please securely pack your return devices. Stuffing empty space with paper or other packing material to prevent damage to the equipment during transit. Once your box is packed, affix the TELUS-supplied return waybill to the box.
Can you return new phones?
Retail store returns You have 14 days to return a device purchased at a store. You can go to any T-Mobile store to return a device. A restocking fee may be charged for the return. Bring proof of purchase such as an emailed or printed receipt.
How long does it take to get a refund from Telus?
approximately one month
Keep in mind it takes approximately one month to receive a refund. Or you can just leave it on your account to be deducted off the next billing period.
How much does it cost to cancel a phone plan?
for fixed-term contracts: The early cancellation fee must not exceed the lesser of $50 or 10 percent of the minimum monthly charge for the remaining months of the contract, up to a maximum of 24 months. The early cancellation fee must be reduced to $0 by the end of the period.
How do I complain to TELUS?
If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687. At TELUS, our goal is to satisfy our customers and we welcome opportunities to improve our service.
